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What do I do if I lose power?
If you lose power for any reason, call your local utility. You can find the relevant number on your latest invoice.
Who can I contact to discuss my bill?
If you have any questions regarding your bill, please contact our Customer Care Team on (800) 448-0995 or email us at customer-services-us@smartestenergy.com
How can I pay my bill?
Our preferred payment method is ACH. Our payment details are located on the bottom of your invoice. You can also pay by check or with a credit card (fees apply).
I'm moving - what do I do?
If you are moving, you will need to arrange for your current supply to be disconnected and establish a new contract for your new location. Please contact your broker to coordinate these arrangements or you can reach our Customer Care Team on (800) 448-0995 or email us at customer-services-us@smartestenergy.com.
Who will I speak to when I call your Customer Care Team?
Our dedicated team of customer analysts is here to assist you with all your needs. Through our pod structure, you'll regularly interact with the same team members, ensuring familiarity and a deeper understanding of your account.
Quick links
Large business
If you're a generator or a commercial and industial (C&I) business, you're in the right place.
Am I a large business?
- More than 300,000 kWh annual volume
- More than £50k annual spend
Existing large business customer?
Small business
If you're a micro or smaller business you should visit our SmartestEnergy Business website.
Am I a small business?
- Less than 300,000 kWh annual volume
- Less than £50k annual spend
Existing small business customer?