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Electricity emergency
Visit www.powercut105.comCall 105 the national three-digit telephone number to report or get information on power cuts. This will put you through to your Local Network Operator free of charge. The service is available in England, Scotland and Wales and can be called from most landlines and mobile phones.
Gas emergency
Call 0800 111 999 the National Gas Emergency Number if you are aware of a leak of gas or suspect an escape of gas. If safe to do so, you should immediately open all windows and doors, and extinguish any naked flames. Evacuate the premises immediately and call the National Gas Emergency Number.
Energy theft
Visit www.stayenergysafe.co.ukTampering with electricity or gas meters can be dangerous. If you see or suspect energy theft, please report it to Stay Energy Safe by calling 0800 023 2777.
Identify your Distribution Network Operator
Your Distribution Network Operator (DNO) can be found from your Meter Point Administration Number (MPAN). You'll see your MPAN number on your invoice, the first two digits of the bottom line of your MPAN is your distributor ID.
Get in touch
If you need any help or support, please get in touch and we'll be happy to help.
Large business
If you're a generator or a commercial and industial (C&I) business, you're in the right place.
Am I a large business?
- More than 300,000 kWh annual volume
- More than £50k annual spend
Existing large business customer?
Small business
If you're a micro or smaller business you should visit our SmartestEnergy Business website.
Am I a small business?
- Less than 300,000 kWh annual volume
- Less than £50k annual spend
Existing small business customer?