We’re pleased to announce that Factorenergia is now part of the SmartestEnergy Group. Learn more about the acquisition in our full announcement.

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Our customer first approach

  • Leading service

    # 0 1

    Ranked US #1 in pre-sale and post-sale customer satisfaction

  • Customer commitment

    + 22 54

    Net Promoter Score of +66, better than most global companies in any sector, not just energy. 

  • Responsive and Proactive

    1 2 days

    Resolving customer inquiries in 2 days, our goal for all customers 

Our industry-leading Net Promoter Score reflects more than exceptional service—it reflects the trust we've earned. By delivering responsive support, expert guidance, and a customer experience that puts our partners first, we've built lasting relationships and a reputation for excellence.

Matt Holleran , VP Sales

Managing your account

The utility

After your contract is signed, we will submit an enrollment request to the utility to align with your specified start date. The utility will then assign the official start date. 

A letter confirmation

Once your enrolment is accepted and the switch is completed, the utility will send you a letter confirming the start of your service.

The first meter reading

Smartest will receive the first meter reading 30 days after your service start date.

The initial invoice

Within 1 to 2 business days after Smartest receives the first meter reading, the initial invoice will be processed. 

Receiving an invoice

Depending on the billing type you selected, you will receive an invoice either directly from Smartest or from the utility.

Payment

Typically, payment is due within 20 days of the invoice date, though this may vary depending on the utility. 

Continuous process

The meter reading and invoicing process will continue seamlessly throughout the duration of your contract. 

Renewal options

A few months before your contract expires, your broker will contact you to discuss renewal options for continuing service with SmartestEnergy. 

If you need assistance at any point during this process, please contact our Customer Care team for support. 

Discover more

  • General FAQs

  • Contact us

Large business

If you're a generator or a commercial and industial (C&I) business, you're in the right place.

Am I a large business?

  • More than 300,000 kWh annual volume
  • More than £50k annual spend

Existing large business customer?  

Manage account

Small business

If you're a micro or smaller business you should visit our SmartestEnergy Business website.

Am I a small business?

  • Less than 300,000 kWh annual volume
  • Less than £50k annual spend
Visit SmartestEnergy Business

Existing small business customer?

Customer login